Privacy Policy

PRIVACY POLICY — V CRAFT SOLUTION Last updated: April 2026

1. Who We Are

V Craft Solution is a Malaysian web design and development agency that builds professional, mobile-responsive websites for businesses across Malaysia.

Website: vcraftsolution.com Contact: admin@vcraftsolution.com

2. Information We Collect

When you submit an enquiry through our website or Facebook lead form, we collect:

Full name
Phone number (including WhatsApp)
Email address
Business name
Type of website you are interested in
Your business type or industry
Any message or additional details you provide

3. How We Use Your Information

We use your information to:

Respond to your enquiry and provide a quotation
Contact you via WhatsApp, phone, or email about your project
Understand your needs and tailor our services
Improve our website and advertising performance

We will NOT sell your data or use it for unrelated marketing.

4. Facebook Lead Advertisements

If you submit your details through a Facebook or Instagram lead form, your information is shared with us via Meta's platform. By submitting, you agree to both Meta's Data Policy and this Privacy Policy.

Meta's Data Policy: facebook.com/policy.php

5. How We Store Your Information

Your data is stored securely and accessible only to authorised V Craft Solution team members. We take reasonable steps to protect your information from unauthorised access or loss.

6. How Long We Keep Your Data

We keep your information for as long as needed to provide our services or as required by law. You may request deletion at any time and we will remove your data within 14 business days.

7. Sharing Your Information

We do not sell or share your personal data except:

With trusted service providers who help us run our business (under confidentiality)
Where required by Malaysian law or a valid government request
With your explicit consent

8. Cookies and Tracking

Our website may use cookies, Google Analytics, and Facebook Pixel to improve user experience and measure ad performance. You can disable cookies in your browser settings at any time.

9. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time

To exercise your rights, email us at: admin@vcraftsolution.com

10. Children's Privacy

Our services are not directed at anyone under 18. We do not knowingly collect data from minors. If you believe a minor has submitted their information, please contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with a revised date.

12. Contact Us

V Craft Solution Email: admin@vcraftsolution.com Website: vcraftsolution.com Location: Malaysia